Shipping policy

Order Processing
All orders are processed within 1–3 business days. You’ll receive a confirmation email once your order is on its way.

Shipping Methods & Costs
We ship via trusted carriers, including DHL and Posta Srbije. Shipping costs are calculated at checkout. 

Delivery Times
Estimated delivery times:

• Serbia: 5-7 business days

• European Union: 10-12 business days

• Worldwide: 12-20 business days
  Please note these are estimates and delays may occur due to carriers or customs.

Customs & Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. Please note that international shipments may incur additional charges determined by your local customs authorities. All such additional shipping costs are the sole responsibility of the customer. We recommend checking your local customs website for more information.

Damaged or Lost Packages
If your package arrives damaged or gets lost, please contact us at info@doraofficial.com immediately so we can help resolve the issue.

Questions
For any questions regarding shipping, email us at info@doraofficial.com.